Order Cancellation Policy
Order Cancellation Policy
At Stylux, we strive to provide our customers with a seamless and satisfying shopping experience. To ensure clarity and transparency, we have established the following Order Cancellation Policy.
1. Eligibility for Order Cancellation
Customers may request an order cancellation under the following conditions:
The cancellation request is submitted within 12 hours of placing the order.
The order has not yet been processed or shipped.
Requests made after this timeframe may not be accommodated due to the progression of order processing.
2. Valid Reasons for Order Cancellation
An order cancellation may be approved if:
There is a genuine error in the order details (e.g., incorrect product, quantity, or shipping address).
The product is unavailable or out of stock.
3. Non-Acceptable Reasons for Order Cancellation
Cancellation requests may not be approved for the following reasons:
Change of mind or preference after placing the order.
Accidental submission of the order.
Failure to review the product description, specifications, or terms of sale.
Discount codes or promotional offers not applied during checkout.
Personal circumstances unrelated to the product or service provided.
4. Order Cancellation Process
To request an order cancellation:
Contact our Customer Support team at support@stylux.shop.
Upon receiving your request, our team will review it based on the eligibility criteria.
If approved, the order will be canceled, and a confirmation will be sent to you.
Any applicable refunds will be processed according to our Refund Policy.
5. Refund Policy
Refunds for canceled orders will be issued in accordance with our Refund Policy.
Please allow 7–10 business days for the refund to reflect in your account, depending on your payment method and financial institution.
6. Policy Modifications
Stylux reserves the right to modify or update this Order Cancellation Policy at any time without prior notice. Changes will take effect immediately upon being posted on our website.
7. Contact Us
For any questions or assistance regarding order cancellations, please contact us at:
By placing an order with Stylux, you acknowledge and agree to the terms outlined in this Order Cancellation Policy.
Thank you for choosing Stylux. We appreciate your understanding and cooperation.